Version 2.0 – How to improve your telephone English (with conversation sound & name field)


English language level: B1.

Language: English.

Type of learning: Self paced.

Target audience: experienced professionals/employees and managers in professional environments.

Goal: to carry out a phone conversation effectively in a formal context.


Learning Objectives:

By the end of this module, students will be able to:

  • apply tips for preparing well in advance a formal call and put into action during it, in order to feel more confident

  • recall some useful expressions in formal language for asking questions and thanking.




  • Exercices – Part 1: phoning a client

  • Tips

  • Useful expressions.


Voiceover: Stephanie Araya, Danilo Quevedo and Yenny Silva.

Digital learning creator: Yenny Silva.

Source: inspired by a blog from The London School of English.

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Articulate Storyline 360, Languages, Professional development