English language level: B1.
Module Type: Self-study.
Target audience: experienced professionals/employees and managers in professional environments.
Goal: to carry out a phone conversation effectively in a formal context.
By the end of this module, students will be able to:
apply tips for preparing well in advance a formal call and put into action during it, in order to feel more confident
recall some useful expressions in formal language for asking questions and thanking.
Exercices – Part 1: phoning a client
Voiceover: Stephanie Araya, Danilo Quevedo and Yenny Silva.
Instructional designer: Yenny Silva.
Source: inspired by a blog from The London School of English.
To access this module, please click on the button below.