Version 2.0 – How to improve your telephone English (with conversation sound & name field)


English language level: B1.

Language: English.

Module Type: Self-study.

Target audience: experienced professionals/employees and managers in professional environments.

Goal: to carry out a phone conversation effectively in a formal context.


Learning Objectives:

By the end of this module, students will be able to:


  • apply tips for preparing well in advance a formal call and put into action during it, in order to feel more confident

  • recall some useful expressions in formal language for asking questions and thanking.




  • Exercices – Part 1: phoning a client

  • Tips

  • Useful expressions.


Voiceover: Stephanie Araya, Danilo Quevedo and Yenny Silva.

Instructional designer: Yenny Silva.

Source: inspired by a blog from The London School of English.


To access this module, please click on the button below.

Articulate Storyline 360, Languages, Professional development